Sheets
5
Core items separated
Free Download
Download the Ticket Routing Log Template for free. Keep tickets, routing notes, assignments, and history in one workbook.
A free Excel template that keeps tickets, routing notes, assignments, and history in one workbook. The same page also shows the matching web-screen flow.
Free download
Tickets
Responses
History
Workflow
Traceable
Easy to share
Input
Scalable
Easy to refine
Input example
Ticket routing operating view
If you align tickets, routing notes, assignments, and history first, daily checks become much more stable.
Tickets
80 items
Reception notes
24 items
In progress
12 items
Resolution rate
35%
Free Download
See what is inside the Excel version first
A free template that makes it easier to organize tickets, assignments, and history in one workbook. After downloading, start by aligning the core assumptions.
File
customer_support_ticket_routing_log_template_en.xlsx
Sheets
5 sheets
Purpose
Tickets, assignments, and history tracking
Align tickets and routing notes first to stabilize the workflow.
Keeping cases in the same workbook reduces the need to search across separate files.
You can also use it as source material for monthly reporting and handover.
Start with the core assumptions.
Workflow
How ticket handling works in Excel
When tickets, routing notes, assignments, and history stay in one flow, it becomes much easier to prevent misses.
Step 1
Receive
First align the assumptions for tickets and set the daily operating conditions.
Step 2
Assign
Gather tickets so each owner can see what is missing.
Step 3
Respond
Bundle the necessary checks and replies into one flow.
Step 4
Close
Save the history so it can support the next review and reporting.
Screen Mapping
Which columns become which screens
When you move the ticket model directly into screen design, the flow from reception to resolution becomes easy to understand.
Excel element
System element
Notes
Excel element
Ticket list
System element
Ticket board
Notes
Makes the path from ticket to assignment easier to see.
Excel element
Reception notes
System element
Triage board
Notes
Helps organize incoming details before action.
Excel element
Response history
System element
CRM timeline
Notes
Keeps conversations easy to review later.
Excel element
Resolution status
System element
Support dashboard
Notes
Lets you track resolution rate at a glance.