Sheets
4
Separate the request log flow
Hospitality Excel template
Download the Guest Request Management Template for free. Keep guest requests, follow-up status, service notes, and change history in one workbook.
A free Excel template that makes it easier to organize guest requests, follow-up status, service notes, and change history in one workbook. The same page also shows the matching system flow.
Free download
Request
Follow-up notes
Service records
Workflow
Traceable
Visualize follow-up records
Input
Shareable
Useful after follow-ups
Input example
Start by aligning the guest request basics
If you align the room number, request status, follow-up notes, and service records first, daily checks become more stable.
Request time
18:20
Room
1210
Request
Towel refill
Status
Received
Free download
Check what is inside the Excel version first
A free Excel template that makes it easier to keep guest requests, follow-up status, service notes, and change history visible. After download, start by organizing the request details first.
File
hospitality_request_management_template_en.xlsx
Sheets
4 sheets
Purpose
Request, follow-up, and service management
Align room number, request status, and owner first to reduce missed daily tasks.
Service and follow-up notes can stay in the same workbook, which makes weekly checks easier.
You can keep communication notes in the same flow, so it is easy to share with the operations team.
Start with the room and request assumptions first.
How Excel is used
How guest request management works in Excel
If you keep room registration, request checks, service records, and daily review in one flow, operations become more stable.
Step 1
Register rooms
First decide the room number and owner so the daily check points are aligned.
Step 2
Check request
Organize done, pending, and needs review status to prevent missing records.
Step 3
Record supplies
Keep follow-up notes and service records so the day-to-day flow is easier to review.
Step 4
Daily review
Keep the daily results and change notes together so they can support the next adjustment cycle.
Excel to screen mapping
Which Excel items become which screens
If you map the guest request data structure directly to the screen design, the operational flow becomes easier to understand.
Excel element
System element
Notes
Excel element
Room
System element
Request list
Notes
Combine the basic room data in one place.
Excel element
Request status
System element
Request board
Notes
Organize done, pending, and needs review status.
Excel element
Follow-up note
System element
Follow-up list
Notes
Manage request results and service needs in the same flow.
Excel element
Service record
System element
Service history
Notes
Record the service date and sent result.
Adoption boundary
Where should Excel stop and the system start?
The number of rooms, the number of cleaners, and the need for notifications decide how Excel and the web app should be split.
Excel is enough
Lightweight guest request management
If the number of rooms is small and daily checks are the main process, Excel is enough.
- Fewer rooms
- Request team is fixed
- Daily updates only
Partial systemization
Make checking and sharing lighter first
If you put only the request list online first, it becomes easier to reduce misses and sharing costs.
- Want a clearer list
- Want to separate supplies
- Want less sharing work
Full systemization
Design around request first
If you need multiple floors, multiple teams, and notification links, it is safer to design for a system from the start.
- Multiple floors
- Many teams
- Notifications and history are required
FAQ
Frequently asked questions
Here are the questions people usually ask before they adopt it.
What do I need for an estimate?
If you share the number of rooms, cleaners, follow-up rules, and service rules, we can outline a rough direction.
Can I use this with my current request sheet?
Yes. You can keep the existing request sheet and start by organizing only the request list.
Can this be used on a smartphone?
Yes. It is designed for review work, so smartphone viewing and input are also part of the concept.
Consultation
We can help you decide which parts should stay in Excel and which parts should move into a web system, based on request dates, follow-up notes, next request plans, and service confirmation. We can also tune the columns to match your current request log.
We can adjust the columns to match your request-log process.